What does NovaMac do?

NovaMac is a Polish company with Apple Technical Partner status. We deploy Apple in organizations, manage Mac, iPhone and iPad fleets (MDM, Apple Business), support users through our own NovaSupport system, automate IT and administrative processes, and provide IT outsourcing.

Is NovaMac part of Apple?

No. NovaMac is an independent technology company with Apple Technical Partner status — a company recommended by Apple for professional deployments of Apple technology in organizations. We are not an Apple Store or an Apple Premium Reseller.

Which companies is this for?

For organizations that have, or want to have, Apple devices — whether that is 3 devices or 300. We help with the first Mac, with moving a whole company to Apple, and with ongoing management of a large fleet.

Can Macs work in a company that runs Windows?

Yes. Apple doesn't have to replace Windows — it can work alongside it. We introduce the Mac as an employee choice and design a hybrid environment where both platforms run on one shared infrastructure.

What is zero-touch Mac deployment?

With Apple Business, Automated Device Enrollment and MDM, a new Mac reaches the employee already configured with security settings, Wi-Fi and apps. They open it, sign in and start working — no trip to IT and no manual setup.

Is Apple Business paid?

The core features of Apple Business are free. NovaMac handles the rollout, integration with an MDM system and day-to-day management of the environment.

What does working with NovaMac look like?

An audit of your current infrastructure, a design of the target environment, a pilot, the rollout, taking over management, user support through NovaSupport, and then automating the next manual processes.

What does monthly Apple fleet management include?

Device management and MDM, user support in NovaSupport, employee onboarding and offboarding, updates, security policies, app deployment, inventory, configuration changes, coordinating device replacement and reporting — across the whole device lifecycle, from purchase to recovery or recycling.

NovaSupport is our own ticketing tool built for supporting Apple fleets. Employees report problems and requests there (e.g. Wi-Fi issues, a new app, a device replacement) and the NovaMac team takes them through to resolution — in one place instead of an email inbox.

Which MDM do you work with?

All the popular ones: Jamf, Mosyle, Kandji, Microsoft Intune and others. We pick the MDM that fits the company's size, budget and existing infrastructure, integrate it with Apple Business and take over day-to-day management.

Do you integrate Apple with Microsoft Entra ID, Microsoft 365 and Google Workspace?

Yes. We connect Apple Business and MDM with Microsoft Entra ID, Microsoft 365 and Google Workspace, set up SSO (including Platform SSO) and MFA, and automate user account creation — employees sign in to their Mac with the same account they use for other company services.

Do you handle large fleets?

Yes — from a few devices to fleets of 500+ Macs, iPhones and iPads. Zero-touch deployment, security policies (including FileVault), automatic app installation and fleet reporting work the same regardless of scale.

Is support remote only?

No. The NovaSupport helpdesk works remotely and on-site across Poland, and we respond to tickets fast.

Do you help move from Windows to Mac?

Yes. We migrate employees from Windows to Mac — accounts, data, apps and settings — and can also introduce the Mac alongside Windows as an option for employees who want it.

What qualifications does NovaMac have?

NovaMac holds Apple Technical Partner status (the program formerly known as the Apple Consultants Network), and the team is Apple Certified Support Professional (ACSP) certified.

How much does Apple device management cost?

Ongoing management is billed monthly per device: from PLN 16 per Mac, from PLN 9 per iPad and from PLN 7 per iPhone. Rollout is quoted once, after we learn your infrastructure — book a consultation or write to partner@novamac.pl.

← All case studies

Case study · Rituals

15,000 Apple devices and an IT department of three

Rituals opens 4 new stores every week, and every employee — from headquarters to the shop floor — works on an Apple device. Zero-touch deployment lets a 3-person IT team manage 15,000 devices, with 28% fewer support requests.

Rituals store associate helping a customer with iPhone in hand

Industry: Retail, beauty
Scale: 1,000+ stores, 15K Apple devices, a 3-person IT team
Scope: Apple Business Manager, Jamf, Zero-touch deployment, iPhone and iPad in store, Tap to Pay on iPhone

Results

15K

Apple devices in the company

people in the IT team

−28%

fewer support requests

Customer in a Rituals store with an iPhone

Challenge

The luxury beauty brand has more than 1,000 stores worldwide and opens new ones every week. Every new store needs a full set of devices ready on time and secure.

The company was growing fast but didn’t want its helpdesk to grow at the same pace. At the same time, store associates needed tools for customer service, checkout and stock management.

Solution

Headquarters works on Mac, stores run on iPhone and iPad. Apple Business Manager and Jamf let IT deploy and manage thousands of devices remotely without ever touching them.

In stores, the EVA app on iPhone handles prices, the digital cart, reservations, schedules and low-stock alerts. Checkout finishes on iPhone or on iPad at the counter, including Tap to Pay on iPhone.

„Rituals has tripled in size, but the IT service desk hasn’t. We can keep the team small, even as the company continues to grow.”

— Joost van der Zwaan, Head of ICT, Rituals

Story based on public Apple material. Figures and quotes come from the company described; photos: Apple. Source: Apple at Work — Rituals

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